Refund & Cancellation Policy

Return / Refund Policy 

COVID – 19

Dear customer, as you are aware of the current situation we will not be able to accept the return of any product purchased from us, if the product what you received from us is damaged we will make a refund within 4-6 working days please write us at inquiry@duboxx.com within 36 hours of delivery.


When and on what terms can you
 return the shipment? 

At Duboxx, we are committed to make your purchase experience as seamless and delightful as possible.  Duboxx allows return of products for within 36 hours of delivery in all the following cases: 

  • Product you received is defective, used, altered or seal of package is broken. 
  • Physical damage to the product (material). 
  • The packet was empty / some item or accessory was missing. 
  • Significantly different from the specifications given by the vendor (wrong size, colour or material related issues) 
  • Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items 

 

If an item ordered by you on Duboxx.com is delivered to you in good condition and you have ordered the wrong size/item? 

As our effort to make your purchase experience as seamless and delightful as possible To return a product/exchange, you can email us at Inquiry@duboxx.com or call at our helpline number +971 56 664 4437 and we will place your new order with the changes along with that we will also arrange to collect the unwanted items back 

If required Delivery 

Delivery & Collection Charges will be applied as per the Emirates and mode of delivery, Items needs to in original condition & adequately packaged 

 Exchange at Collection Point

No extra charges – You can bring the unwanted or wrong item you ordered and exchange it at our collection point for of Equivalent or more value
 

Refund 

  • No cash Refund, 
  • The items can only be exchanged to other items of Equivalent or more value. 
  • If the customer wish not to exchange to any other item an voucher will be issued to the Equivalent value which can be used on the next purchase valid for 1 Year 

 

How can I return an item purchased from Duboxx? 

You can conveniently place your return request if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. To return a product, you can email us at Inquiry@duboxx.com or call at our helpline number +971 56 664 4437 

  • Order ID/Number 
  • Reason for returning the item 
  • Images clearly showing a damage / missing product in the order 

Post receiving your request, Duboxx,s Customer Support will confirm the return request and will inform you about the pickup process. And the replacement of same items will be sent to you, It is advised that the return packets should be adequately packaged.  

The final decision of the request will lie with Duboxx and cannot be contested. 

 

 If you receive a damaged item from Duboxx: 

 We take great care in packaging our products so they are transport worthy. Nonetheless, if an item ordered by you on Duboxx was delivered in a damaged condition, please email us at Inquiry@duboxx.com within 24 hours of material receipt. We will contact the courier partner and initiate a transit damage claim. Once the material is received back, replacement will be sent out to you without any extra charges and within a time frame of 1-4 working days 

 

Can I cancel my order after it has been placed? 

Yes, Orders can only be cancelled if the request is made within a 24 hours of the order being placed. To cancel the order please email us at Inquiry@duboxx.com or call at our helpline number +971 56 664 4437 

 

Can I change/Edit my order after it has been placed? 

Yes, Orders can only be changed/edited if the request is made within the cut off time of 5PM of same day of the order being placed. 

Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfilment and cannot be changed if already dispatched. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
To Change/Edit Your order please email us at Inquiry@duboxx.com or call at our helpline number +971 56 664 4437 

Timeline and mode of refund: 

Cash refund is only made if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. 

We will initiate your refund process after we receive the package back. Refund will be credited to the same payment option(s) originally used to make payment while placing the order. 

“Refund will be made through online mode in 7-10 working days.”